Company Billing Policy

1.0 Account Payment

A. Payment via Credit Card - Preferred payment method

Alive Hosting, accepts payments via MasterCard, VISA, AMEX, Diners, Bankcard. Using a credit card for payment provides authorisation to cover all future recurring charges and additional fees with Alive Hosting keeping the credit card details on file. Credit cards will be charged on the renewal date for the account, whether that be monthly, quaterly, half-yearly, annually, etc.

B. Other Payment Methods

Alive Hosting, accepts payments by personal check, company check, wire transfer and money order. All funds must be payable in AU dollars. Alive Hosting does not accept international checks in foreign currencies. Payment for services by check must be received prior to renewal dates to avoid interruption of the clients hosting service.

C. Returned Check Fee

In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees, including a $25.00 reactivation fee and a $25.00 returned check fee, customer's account will be permanently cancelled. Such cancellation does not relieve client's obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, Alive Hosting will immediately suspend all services to client until such time as full payment is received in addition to a $25.00 charge back fee and a $25.00 account enable fee.

2.0 Late/Non-Payment

A. Accounts with Non-Usable Credit Cards

Credit cards on file are not usable when any of the following occur:

• The card has expired
• The card declines the charges
• The card is reported lost or stolen
• The card is declared invalid

After you pass your due date you will sent emails notifying you of the balance due.

• After 5 days past your due date an email will be sent notifying you of the balance due.
• After 14 days pass you will receive a pre-suspension notice.
  (Reminding you of the outstanding balance)
• On the 16th day you will receive a final pre-suspension notice.
  (Reminding you again of the outstanding balance)
• On the 17th day, if your balance has not been brought to zero, the account will be suspended (a $25 reactivation fee will apply and your billing date will be changed to the date payment was received).
• If payment has still not been made, on the 26th day you will receive an
  " ACCOUNT DELETION WARNING"
• On the 30th day your account will be deleted and
  " ALL FILES WILL BE DELETED FROM OUR SYSTEM"

To update your credit card information:

• Login to your control panel with your username and password
• Click the Billing Info icon at the bottom on the main screen
• Under the first option Edit Billing Profile, just click Edit
• At the bottom of the next screen, enter your new credit card information
• Press the Add button to finish the update

B. Late Check/Non-Payment

After you pass your due date you will sent emails notifying you of the balance due.

• After 5 days past your due date an email will be sent notifying you of the balance due.
• After 14 days pass you will receive a pre-suspension notice.
  (Reminding you of the outstanding balance)
• On the 16th day you will receive a final pre-suspension notice
  (Reminding you again of the outstanding balance)
• On the 17th day, if your balance has not been brought to zero, the account will be suspended (a $25 reactivation fee will apply and your billing date will be changed to the date payment was received).
• If payment has still not been made, on the 26th day you will receive an
  " ACCOUNT DELETION WARNING"
• On the 30th day your account will be deleted and
  " ALL FILES WILL BE DELETED FROM OUR SYSTEM"

3.0 Cancellation Policy

A. Requesting an Account Cancellation

A cancellation will only be accepted if it is done by the following method:
The customer must fax a cancellation request to (International) fax: +61 7 3378 7750,
(Australian) fax: 07 3378 7750. The request must include the following information:

• Account Name
• Account Password
• Cancellation Reason
• Signature of Account Owner

All account cancellations must be received in the above manner at least fifteen (15) days in advance of the date of renewal. Accounts cancelled with less than fifteen (15) days notice shall be cancelled at the end of the next term and shall be charged accordingly.

B. Results of a Cancellation

When a cancellation request is made, Alive Hosting will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired Alive Hosting will remove all files. This may include unread e-mail left on the server.

4.0 Refund Policy

A. Refunds within the First 30 Days of Service

If an account is cancelled within the first thirty (30) days of service, the customer will receive a full refund of all account fees, including set-up fees, provided:

• The account is not a resold account
• The account has not been suspended for violations of the Acceptable Usage Policy

Refunds will be credited to the credit card on file for credit card paying accounts. Accounts paid by check or money order will receive a check via postal mail within sixty (60) days of cancellation.

B. No Refunds Outside of the First 30 Days

Alive Hosting does not offer refunds for services after the initial thirty (30) days of service.

5.0 Keeping Billing Information Current

A. Updating Your Billing Information

You may fax an update to (International) fax: +61 7 3378 7750, (Australian) fax: 07 3378 7750. Any fax must include the account name, account password, and signature of the account owner. Personal information may also be changed via the customer's Control Panel.

B. Out-of-Date Records

Periodically it may become necessary for Alive Hosting to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times.

Alive Hosting is not responsible for actions that are taken as a result of a customer's failure to respond to Alive Hosting's notices.

6.0 Invoices and Statements

A. E-mail Invoices/Statements

Full invoices and statements are found online in the customers Control Panel. Invoices are also emailed automatically to the customer by default. All these settings are editable in the customers Control Panel.

B. Postal Mail/Fax Invoicing

Customer may request Alive Hosting, Inc. to send an invoice or statement via postal mail or fax. Alive Hosting will charge customer $5.00 per invoice/statement sent via this manner.

7.0 Taxes

A. Customer Liability

Alive Hosting shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with Alive Hosting's products and services.

B. GST for Australian Residents Only - included in all pricing

Australian residents are charged a 10% GST (Goods and Services Tax) on all Alive Hosting services, this is included in all prices shown on this web site. This does not apply to international customers.