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  99.9% Network Uptime Guarantee

Our 99.9% Uptime Guarantee

Unlike other providers who claim to offer an uptime guarantee, we offer a true uptime guarantee policy with compensation for failure. While most hosting companies have vague to no information on monitoring information, calculation on their uptime statistics, and possible compensation, we spell out our responsibilities for our clients with respect to uptime.

Network

Our Data Center uses only redundant Cisco components to eliminate any single point of failure. Our network is multi-homed through redundant high-speed carriers providing fast, connectivity to our servers. Our Data Center is loaded with redundant HVAC, Battery Power and Generators to ensure uptime to each of our customers.

Support Guarantee

Alive guarantees that an open trouble ticket or email sent to support will be answered within 2-24 hours from the time of arrival. Support issues not answered within that time limit will be granted 10% off monthly charges for that account.

Compensation For Failure

A guarantee is only as good as the issuer. Some providers guarantee the uptime, but offer no compensation for failure. Because we can stand behind our guarantee, we provide our clients with a 10% discount for the month in which we fail to meet our 99.9% uptime guarantee. Simply put, if a client hosted on one of our virtual servers registers less than 99.9% for the month, then at the end of the month the client will receive a 10% discount credit for that month.



  
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