Alive Online – Australia’s Leader in Cheap Web Hosting, Domain Names Registration, Ecommerce and Web Development

If you have received an email notification in regards to Approaching Resource Limit this means that either your Web Hosting statistics have been capped:

Total Traffic

Traffic is the data transferred to and from your website by your visitors plus the data transferred to and from your mailbox by incoming and outgoing mail. You can also have other types of traffic that make up your Total Traffic:

Traffic Cycle
Regardless of account’s billing period, traffic usage is calculated at the end of traffic cycle which is one month or less if traffic cycle is forced to close with a traffic limit change or other events, such as billing period closure, changing to another billing period, or other plan.

For example, if you sign up on March 7 for a billing period of 6 months, traffic will be closed and reset on the 7th of each month – a calendar cycle.

The traffic run up during the last day of the traffic cycle is transferred to the next traffic cycle calculations.

How Do To Increase Total Traffic

1. Login to your Web Hosting Control Panel

2. On the left-hand-side panel are your Website statistics in a nutshell.

3. There is an Icon – click on this Icon and a screen will appear.

4. Where it reads, the current GB Storage capacity, increase this with your desired amount.

1.0 GB Increase = $12.05

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Delegating your Domain, also known as changing your name servers, means that you are assigning your domains name server to a specific location – the exact DNS (domain name server) address will determine where your Domain Name will point to.

Example. My website www.mywebsite.com has DNS with the Primary ns1.newwebserver.com and the Secondary ns2.newwebserver.com – these Domain Name Servers are based on your Web Hosting. Currently, www.mywebsite.com is pointing to Alive Domains Domain Name Server on Alive’s Web Hosting.

To modify or add your name server settings follow these steps below:

1. Login to your Alive Domains (click here) Account – Alive Domain Name Registrar
2. The top navigation panel, click on “Manage Domain”
3. A page will appear, click on My Domain Names link
4. Select the desired Domain Name you are wanting to manage by clicking the + icon
5. Your Domain details will appear in a on-screen drop down, click on Modify DNS
6. Enter your desired Web Hosting DNS, Primary and Secondary, the current DNS can be deleted and updated.

An approximate of 24hours is needed for your DNS settings to propagate the change-over and take effect, this cannot be controlled as it’s standard protocol.

.COM.AU is used by commercial entities such as companies with an Australian Company Number and businesses registered with State governments.

.NET.AU is recommended for organizations and companies that are using the Internet as an integral part of their operations.

.ID.AU is reserved for the people of Australia to create their own online identity. This type of domain is only available to individiuals and the domain you choose must reflect your actual name in some way,

.ASN.AU is for incorporated associations, trade unions, political parties, sporting and special interest clubs, and partnerships between disparate organisations.

.ORG.AU. is for verifiable non-profit and charitable organisations.

H-Sphere is Alive Online’s web hosting Control Panel for shared web hosting services.

It is currently available for Linux, Unix and Windows environments and works with MySQL and Microsoft SQL Server databases. H-Sphere is a scalable multiserver web hosting solution. H-Sphere has been written in Java and works with any SQL-compliant database. It runs only industry standard software.

Multiple domains can be hosted within your H-Sphere account.

Alive Online have compiled some questions regarding Frequently Asked Questions by Alive Domains, Alive Hosting and Alive Online clients.

Read More [ > ]

There are literally thousands of reasons as to why your website my load slowly, here are a few common errors in which maybe at fault on mutual ends of accounts;

>> You have nearly exceeded your Disk Quota for your Web Hosting account, a fee is incurred if you are wanting to upgrade your quota or alternatively you will have to delete large amounts of files that are stored on your Host.
>> Our servers maybe in downtime and it’s common for all Web Hosting companies though never frequent.
>> Have you considered the the amount/size of images, flash, movies or music that is contained on your website?

My FTP is running slow or won’t even load!
This is mostly because of the content overload inside your host, as the above statement, the two resolutions for this is to…

>> Delete large amounts of files that are stored within your hosting, this can be done through your FTP Client.
>> Send a Support Ticket through our system for a possible Disk Quota enlargement.

Another reason as to why your FTP may load slow or not load at all is because you may have hundreds of TMP or Crontab files within your host. If you can log into your FTP without Timing Out, the only option would be to start deleting these Crontabs, they can also be turned off in your H-Sphere Account settings.

If you are receiving Time Outs or your FTP Login is freezing/hanging, send a Support Ticket or Call the Alive office for further assistance.

If you can’t see any changes to your website after uploading your new files, you will need to clear your browser’s cache. Below are instructions of how to do it in Internet Explorer and Netscape:

Internet Explorer

1. Go to Tools.
2. Select Internet Options.
3. Click General Tab.
4. Click Delete Files.
5. When you get a pop up asking you to delete files,
put a check on “delete all offline content” then click ok.
6. Refresh you page for new changes to take effect.

Mozilla Fire Fox

1. Go to Tools
2. Clear Private Data Tab.
3. Make sure everything is unticked apart from Cache.
4. Click on Clear Private Data.

Netscape:

1. Go to Edit.
2. Select Preferences and double-click on Advanced.
3. Click Cache.
4. Click both Clear Memory Cache and Clear Disk Cache.
5. Refresh you page for new changes to take effect.

For New Hosting clients, your Domain may not have been propagated, it’s essential to wait a few hours for this process to end.

If you were not able to access your web site and you got these messages:
FORBIDDEN. You don’t have permission to access.

Your files or directories permissions may be set to something that prevents visitors from viewing the page.

This is what you can do:

SSH or FTP into your account and check the file permissions:
>> For standard files the recommended mode is 664 (rw-rw-r)
>> For cgi scripts the recommended mode is 755 (rwxr-xr-x)
>> For directories the recommended mode is 755 (rwxr-xr-x)

If your files/directories permissions are not set to the above, you will need to set them to above permissions or other appropriate permissions.

Web Hosting customers can access their H-Sphere account by the following;

>> Alive Online Website, there is a tab on the navigation bar of the Website.
>> Following this link: http://cp.newwebserver.com and add this to your bookmarks.