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How can I send/receive my emails?
You can send/receive your emails from desktop applications such as Outlook Express. You can also access your mail using any of our available WebMail clients (Horde, SqWebMail, SquirrelMail) by visiting a url similar to http://mail.mydomain.com but with your domain name

The email address you wish to check should already be present within your hosting account Cpanel in the ‘Mail’ > ‘Add/Remove/Manage Accounts’ sections before following these instructions.

In Outlook Express:

1. Open the ‘Tools’ menu
2. Go to ‘Accounts’ -> ‘Mail’ tab
3. Click add.

In Outlook XP or 2003:

1. Open the ‘Tools’ menu
2. Select ‘Email Accounts’ -> ‘Add a new account’

Account type: POP
Display name: anything you like eg: John Smith
Email address: eg: info@’mydomain.com’
Note: replace “mydomain.com” with the name of your domain name.

My incoming mail server is a ‘POP3′ server.

Incoming Mail (POP3) : mail.’mydomain.com’
Outgoing Mail (SMTP) : Your Internet Service Provider’s (ISP) outgoing server
Account name/Username: Full email address. e.g. info@mydomain.com
Password: as set by you through H-Sphere

Make sure you test your account for the correct settings, Outlook will prompt a message whether it fails or is correct. Once Outlook has checked the settings, click Close to return to the wizard, then Next to continue, the exit the wizard.

Alive Online is not inclined to offer support for Email Software setups nor Email Software Troubleshooting, please forward your support to the current vendor software company or visit our Tutorials Section.