FAQ: How Do I Sign Up For Web Hosting?13 Nov
Alive Online offers three main Web Hosting packages.
To sign up for any of the packages, visit the Alive Web Hosting section and select either one of the packages of your desire by following the link Click Here to Sign Up – all the steps from there are automated.
FAQ Web Hosting:
Do I need a domain for Web Hosting?
- It’s essential to have a domain for Web Hosting otherwise the sign up process is rendered to near useless. During the Sign Up process it will ask you if you want to Register your Web Hosting account and to transfer your domain name across to your new web hosting or Register without a domain name.
So either way, you can register your Web Hosting if you have no Domain Name registered or vice-versa
How do register for an Email Only package?
- In the Web Hosting section, at the bottom of the page there is a Alive Email Only plan which basically is Hosting for Emails only. Simply follow the link and go through the automated process.
Will my account be suspended for out-of-date credit cards?
- Usually, no. We will be notified for out-of-date credit card details via our system and we will contact you for updated details. Failure to provide correct Billing Details and your account may find itself suspended.
I’ve signed up for a Hosting account but my credit card is expired, what do I do?
- Contact Alive Online via phone on 1300 721 603, lodge a Support Ticket or email help@alive.com.au This is a common issue that cannot be dodged, as many customers realise their credit card is expired their account will still be created. An Administrator will moderate proceedings after payment has been made.
I have signed up for the wrong account, what do I do?
- Customers need to lodge a Support Ticket for this case providing their User name or Account ID for your Hosting Account as this process by Support Ticket will be much easier and quicker.
I need to retrieve my FTP Details.
- FTP Details are provided within your Hosting control panel. Simply, log into your H-Sphere Hosting account and then enter the FTP settings page where you will be able to created FTP Sub Accounts and also change your password. If you are having troubles, you will need to lodge a Support Ticket for this case providing their User name or Account ID for your Hosting Account as this process by Support Ticket will be much easier and quicker.
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