Example. My website www.mywebsite.com has DNS with the Primary ns1.newwebserver.com and the Secondary ns2.newwebserver.com - these Domain Name Servers are based on your Web Hosting. Currently, www.mywebsite.com is pointing to Alive Domains Domain Name Server on Alive’s Web Hosting.

To modify or add your name server settings follow these steps below:

1. Login to your Alive Domains (click here) Account - Alive Domain Name Registrar
2. The top navigation panel, click on “Manage Domain”
3. A page will appear, click on My Domain Names link
4. Select the desired Domain Name you are wanting to manage by clicking the + icon
5. Your Domain details will appear in a on-screen drop down, click on Modify DNS
6. Enter your desired Web Hosting DNS, Primary and Secondary, the current DNS can be deleted and updated.

An approximate of 24hours is needed for your DNS settings to propagate the change-over and take effect, this cannot be controlled as it’s standard protocol.

It is currently available for Linux, Unix and Windows environments and works with MySQL and Microsoft SQL Server databases. H-Sphere is a scalable multiserver web hosting solution. H-Sphere has been written in Java and works with any SQL-compliant database. It runs only industry standard software.

Multiple domains can be hosted within your H-Sphere account.

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>> You have nearly exceeded your Disk Quota for your Web Hosting account, a fee is incurred if you are wanting to upgrade your quota or alternatively you will have to delete large amounts of files that are stored on your Host.
>> Our servers maybe in downtime and it’s common for all Web Hosting companies though never frequent.
>> Have you considered the the amount/size of images, flash, movies or music that is contained on your website?

My FTP is running slow or won’t even load!
This is mostly because of the content overload inside your host, as the above statement, the two resolutions for this is to…

>> Delete large amounts of files that are stored within your hosting, this can be done through your FTP Client.
>> Send a Support Ticket through our system for a possible Disk Quota enlargement.

Another reason as to why your FTP may load slow or not load at all is because you may have hundreds of TMP or Crontab files within your host. If you can log into your FTP without Timing Out, the only option would be to start deleting these Crontabs, they can also be turned off in your H-Sphere Account settings.

If you are receiving Time Outs or your FTP Login is freezing/hanging, send a Support Ticket or Call the Alive office for further assistance.

Internet Explorer

1. Go to Tools.
2. Select Internet Options.
3. Click General Tab.
4. Click Delete Files.
5. When you get a pop up asking you to delete files,
put a check on “delete all offline content” then click ok.
6. Refresh you page for new changes to take effect.

Mozilla Fire Fox

1. Go to Tools
2. Clear Private Data Tab.
3. Make sure everything is unticked apart from Cache.
4. Click on Clear Private Data.

Netscape:

1. Go to Edit.
2. Select Preferences and double-click on Advanced.
3. Click Cache.
4. Click both Clear Memory Cache and Clear Disk Cache.
5. Refresh you page for new changes to take effect.

For New Hosting clients, your Domain may not have been propagated, it’s essential to wait a few hours for this process to end.

Your files or directories permissions may be set to something that prevents visitors from viewing the page.

This is what you can do:

SSH or FTP into your account and check the file permissions:
>> For standard files the recommended mode is 664 (rw-rw-r)
>> For cgi scripts the recommended mode is 755 (rwxr-xr-x)
>> For directories the recommended mode is 755 (rwxr-xr-x)

If your files/directories permissions are not set to the above, you will need to set them to above permissions or other appropriate permissions.

>> Alive Online Website, there is a tab on the navigation bar of the Website.
>> Following this link: http://cp.newwebserver.com and add this to your bookmarks.

What is an FTP Sub Account?
Customers are generally setup with FTP Details which in most cases are exactley the same as your H-Sphere Login and Password. An FTP Sub Account is a seperate FTP Login Account which may have certain settings restricting access to certain folders.

In your FTP Client Software, enter in your FTP Details (Provided in your H-Sphere Hosting Account), there will be a field labeled ‘Host’ this can be defined as the following;

>> Your current hosting server of Alive Hosting which in this case may be web12.myhsphere.biz
>> FTP Server such as ftp.yourdomain.com (This may not work if your domain name has a lengthy amount of characters)
>> IP Address such as 192.168.0.1

FAQ Web Hosting:

Do I need a domain for Web Hosting?
- It’s essential to have a domain for Web Hosting otherwise the sign up process is rendered to near useless. During the Sign Up process it will ask you if you want to Register your Web Hosting account and to transfer your domain name across to your new web hosting or Register without a domain name.

So either way, you can register your Web Hosting if you have no Domain Name registered or vice-versa

How do register for an Email Only package?
- In the Web Hosting section, at the bottom of the page there is a Alive Email Only plan which basically is Hosting for Emails only. Simply follow the link and go through the automated process.

Will my account be suspended for out-of-date credit cards?
- Usually, no. We will be notified for out-of-date credit card details via our system and we will contact you for updated details. Failure to provide correct Billing Details and your account may find itself suspended.

I’ve signed up for a Hosting account but my credit card is expired, what do I do?
- Contact Alive Online via phone on 1300 721 603, lodge a Support Ticket or email help@alive.com.au This is a common issue that cannot be dodged, as many customers realise their credit card is expired their account will still be created. An Administrator will moderate proceedings after payment has been made.

I have signed up for the wrong account, what do I do?
- Customers need to lodge a Support Ticket for this case providing their User name or Account ID for your Hosting Account as this process by Support Ticket will be much easier and quicker.

I need to retrieve my FTP Details.
- FTP Details are provided within your Hosting control panel. Simply, log into your H-Sphere Hosting account and then enter the FTP settings page where you will be able to created FTP Sub Accounts and also change your password. If you are having troubles, you will need to lodge a Support Ticket for this case providing their User name or Account ID for your Hosting Account as this process by Support Ticket will be much easier and quicker.