Privacy Policy

Information Collection and Use

Alive Online Pty Ltd (Alive Online, Alive Hosting, Alive Domains – alive.com.au) is the sole owner of the information collected on this site. We will not sell or rent this information to others. Alive Online Pty Ltd collects information from our users at several different points on our website.
We have created this privacy statement in order to demonstrate our firm commitment to privacy.

How Do We Use Personal Information We Have Collected?

We collect and use your personal information to operate our web site and deliver our services to you. We will use your personal information to provide you with:

* technical support
* billing and credit control
* sales support
* product upgrades
* information

Order from

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Non personally identifying information

(i) In addition to the information you specifically provide above, Alive Hosting operates statistics gathering software on its web site to collect information about the number of visitors coming to the site. No identifying information is collected by this software. The software records the IP address of the visitor only. We use this information to improve our own technical structure and performance, and to determine which areas of our web site are most popular.
(ii) We also may use ‘cookies’ at certain points. Cookies are pieces of information that a web site can transfer to an individual’s computer in order to allow that web site to store information about user preferences. We use cookies which expire. Cookies are used to collect session ID’s. It is possible to adjust your internet browser to refuse cookies, but you may find that this reduces the functionality of this site.

Links

This web site contains links to other sites. Please be aware that we at Alive Online Pty Ltd are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web borrowers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.